You have the right to: Access your personal records Request corrections if information is inaccurate Request deletion (where legally appropriate) Restrict or object to how your data is used Withdraw consent for marketing communications To request this, contact us at: 01642 673071

Terms & Privacy – Henderson Opticians

Q: How Long We Keep Your Records

We are required to retain clinical records for: 10 years from your last appointment, or Until age 25 if your last appointment was when you were under 18 After this, records are safely and securely destroyed.

Terms & Privacy

At Henderson Opticians, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. This applies to both NHS and private patients.

Sharing Your Information

Your information may be shared with the following when necessary:

NHS organisations (for NHS-funded services)
Your GP, ophthalmologist or hospital eye department
Optical labs and suppliers who manufacture your glasses or lenses
Regulatory or inspection bodies (e.g., General Optical Council)
Payment and financial service providers

We never sell your data to third parties.

We are official stockists of Ray-Ban.

Appointment Reminders and Marketing

We may contact you by post, phone, SMS or email to remind you of:

Routine eye examination recalls
Contact lens check-up reminders
Collections and order updates

We may also occasionally send information about services that may be relevant to your eye care.
You may opt out at any time.

How Long We Keep Your Records

We are required to retain clinical records for:

10 years from your last appointment, or
Until age 25 if your last appointment was when you were under 18

After this, records are safely and securely destroyed.

Your Rights

You have the right to:

Access your personal records
Request corrections if information is inaccurate
Request deletion (where legally appropriate)
Restrict or object to how your data is used
Withdraw consent for marketing communications

To request this, contact us at: 01642 673071

How We Protect Your Data

We use secure systems, restricted access controls, and encryption where necessary to prevent unauthorised access to your data.

Concerns or Complaints

If you have concerns about how your data has been handled, please contact us first.

If you remain unhappy, you can contact the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

Who We Are

Henderson Optometrists LIMITED
Address: 4 Bishopton Lane, Stockton On Tees, TS18 2AA
Telephone: 01642 673071

We are the Data Controller, meaning we are responsible for collecting and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our optical team provides personalised service to ensure the best in eye health and vision care. Please take a look at our Services page for more detail.

Information We Collect

Personal Details

Name, address, telephone number, email
Date of birth
NHS number (if applicable)

Eye Care & Medical Information

Results of eye examinations and tests
Prescription information
Eye health images and scans (if taken)
Notes relating to treatment, symptoms, or referral history

Payment & Order Information

Records of purchases for glasses, lenses, or optical products
NHS eligibility or private insurance details (if relevant)
Payment transaction records
(We do not store full bank card details.)

Website Use (where applicable)

Cookies and website usage data to improve user experience

Do Henderson Opticians offer children’s eye tests?

Yes, we’re proud to provide eye tests for people of all ages, to support healthy vision development. Our team of opticians are great with children, ensuring a comfortable and enjoyable experience, tailored to what your family needs.

How We Use Your Information

We use your personal data to:

Provide NHS or private eye examinations
Supply and manage glasses, contact lenses and optical products
Send appointment reminders and routine eye test recall messages
Communicate regarding your eye health or treatment
Make referrals to GPs, hospitals or other relevant eye care providers
Manage orders, collections, repairs and aftercare services
Comply with legal and professional obligations (e.g. NHS, GOC, HMRC)

Terms & Privacy

Your information may be shared with the following when necessary:

NHS organisations (for NHS-funded services)

Your GP, ophthalmologist or hospital eye department

Optical labs and suppliers who manufacture your glasses or lenses

Regulatory or inspection bodies (e.g., General Optical Council)

Payment and financial service providers

We never sell your data to third parties.

We may contact you by post, phone, SMS or email to remind you of:

Routine eye examination recalls

Contact lens check-up reminders

Collections and order updates

We may also occasionally send information about services that may be relevant to your eye care.You may opt out at any time.

We are required to retain clinical records for:

10 years from your last appointment, or

Until age 25 if your last appointment was when you were under 18

After this, records are safely and securely destroyed.

You have the right to:

Access your personal records

Request corrections if information is inaccurate

Request deletion (where legally appropriate)

Restrict or object to how your data is used

Withdraw consent for marketing communications

To request this, contact us at: 01642 673071

We use secure systems, restricted access controls, and encryption where necessary to prevent unauthorised access to your data.

If you have concerns about how your data has been handled, please contact us first.

If you remain unhappy, you can contact the Information Commissioner’s Office (ICO):

Henderson Optometrists LIMITEDAddress: 4 Bishopton Lane, Stockton On Tees, TS18 2AATelephone: 01642 673071

We are the Data Controller, meaning we are responsible for collecting and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our optical team provides personalised service to ensure the best in eye health and vision care. Please take a look at our Services page for more detail.

Personal Details

Name, address, telephone number, email

Date of birth

NHS number (if applicable)

Eye Care & Medical Information

Results of eye examinations and tests

Prescription information

Eye health images and scans (if taken)

Notes relating to treatment, symptoms, or referral history

Payment & Order Information

Records of purchases for glasses, lenses, or optical products

NHS eligibility or private insurance details (if relevant)

Payment transaction records(We do not store full bank card details.)

Website Use (where applicable)

Cookies and website usage data to improve user experience

We will not use your information for unrelated purposes without your consent.

We may also occasionally send information about services that may be relevant to your eye care.
You may opt out at any time.

Henderson Optometrists LIMITED
Address: 4 Bishopton Lane, Stockton On Tees, TS18 2AA
Telephone: 01642 673071

Payment transaction records
(We do not store full bank card details.)